Although some people may consider “outsourcing” as a turn-of-the-century phenomenon, the word itself has been widely used in the business world since 1980’s. Business Process Outsourcing or BPO, on all accounts, is indeed a phenomenon. It earned this right at the sudden implosion of this business practice with western based countries seeking out-of-the-country human resources; on the onset, mainly BPO companies in India.
Through the years, more and more BPO companies are proving themselves competitive and producing excellent results. Western countries are now able to choose from a wider selection of BPO companies for more specified jobs, or back office tasks as they are called.
The term back office initially derives from the actual architectural layout of most business companies, where the front office usually contains sales offices and other face-to-face customer interaction. The back office would then be reserved for such tasks as administrative tasks, manufacturing, product development, etc. So although there seems to be a connotation that back offices play second fiddle to the offices upfront, the back offices are where essential tasks dedicated to the running of the company itself takes place.
Some examples of essential outsourcing back office tasks include: sales work in the fields of administrative functions that support securities trading, record keeping, regulatory compliance and trade confirmation; bank work in the fields of accounting, clearances, human resources, position keeping, and settlements; and Information Technology (IT) related tasks like manning the phones, web development, and updating websites. Most of these can be accomplished via the use of customer support call centers.
Kanati Software Development
At Kanati Software Development, these back office tasks are supported by its own back office system; one that uses Web Based Open Source Technology. This is a system that uses secure e-commerce software; one that processes the clients’ information or data base through data encoding. This back office system keeps records of sales, purchase transactions and performs inventory updates when necessary. Some of the more likely tasks assigned to Kanati Software Development are data encoding reports, creating invoices, keeping receipts and bookkeeping. Internal business functions are also part and parcel of Kanati Software Development’s workload – anywhere from the usual back office tasks (such as billing and / or purchasing); and front office tasks (such as customer-related services such as marketing and tech support.)
Kanati Software Development certainly understands the importance of building and maintaining databases and directories for any company, whether they are business-related, education-related or a web-based research organization. Through a combination of the best streamlined web-based open source technology and a team of brilliant and highly skilled workers, Kanati Software Development manages pertinent information that can ultimately help their clients keep one step ahead from the rest of the pack.
Part of Kanati Software Development’s Data Encoding Services includes:
1.Web-based data capture service - online data entry, Internet Research, reporting, remote data verification, online data retrieval and / or identification of the specified product or service and adding them to the client’s website database through content management tools.
2.Catalog and database management – the preparation of online catalogs and creating red flag reports. These are usually done via online data-retrieval, the identification of source URLs, Internet searches, and weeding out irrelevant portions from the clients’ websites or databases.
http://www.kanati.com.ph |
Added: Tue Dec 18, 2007 8:56 pm GMT 